Terms of Service for Vataneo VAT Compliance Service

Last updated: 2025

1. Introduction

Welcome to Vataneo, located at 100 Queen Street West, Toronto, ON M5H 2N2, Canada. Our Business ID is 716960867. By accessing or using our website vataneo.com and related services, you agree to be bound by these Terms of Service.

2. Scope of Services

2.1 VAT Compliance Services

Vataneo provides professional VAT compliance services including registration, filing, reporting, and advisory support designed to help clients meet statutory requirements.

2.2 Information Products

We offer digital guides, templates, and training materials on VAT compliance and best practices, delivered via download or secure access.

2.3 Goods

Vataneo may supply physical items such as printed manuals, books, or branded merchandise related to VAT compliance.

3. Order Placement and Delivery

Orders for services, information products, and goods can be placed through our website. Digital products become available for download upon order confirmation. Physical goods are shipped to the address provided at checkout.

4. Refund and Cancellation Policy

4.1 VAT Compliance Services

Clients may cancel a service engagement up to 7 days before the agreed start date for a full refund. Refunds are returned via the original transaction method within 14 business days. Service commencement automatically begins with document submission or scheduled appointments. Once a service has started, no refund is available due to administrative preparation and resource allocation. However, customers may request to transfer the service to a later date by contacting us in writing at least 3 days before the original start date.

4.2 Information Products

Digital products are eligible for a full refund within 30 days of purchase, provided the content has not been accessed or downloaded. Approved refunds are processed via the original payment method within 7 business days. After 30 days or once content is accessed, purchases are final and non-refundable due to the nature of digital delivery.

4.3 Goods

Physical goods may be returned within 30 days of delivery in their original condition for a refund or exchange. Return shipping costs are the responsibility of the customer unless the item is defective. Refunds are issued within 14 business days of receipt. Exchanges are handled case by case; please contact our team to arrange.

5. Contact Information

For questions regarding these Terms of Service or to request cancellation, refund, or transfer, please reach out by phone at +14161124725 or via our contact form.